Timpson Customer Service

Here at Timpson we take Customer Service very seriously.  All of our colleagues are given full training, but sometimes things do go wrong.  If you just need to ask a question, our customer service team are here to help!  Please contact them directly by clicking on this link:

Contact us



Be a mystery shopper

John Timpson puts great service at the forefront of everything we do and says "Our Priority is to make Timpson the best retail service provider on the High Street".  We welcome your feedback and appreciate the few minutes it will take you to fill in our mystery shop form.  It is important for us to hear what you think of our service.  We are happy to take praise when we have amazed you and big enough to take criticism when we have messed up.  Over to you…

Be a Mystery Shopper



Help with online orders

For help with orders placed on this website please check out our FAQs here or email our web team



Timpson House

We support our customers and the colleagues working throughout The Timpson Group from:
Timpson House, Claverton Road, Wythenshawe M23 9TT


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