Meet the Timpsons
John Timpson was born in 1943 and was educated at Oundle and Nottingham University. After a six month Graduate Training Scheme with C & J Clark at Street, he joined the family footwear business William Timpson Limited, becoming the Director responsible for buying in 1970. Following the acquisition of the Company by the UDS Group in 1973, he became Managing Director of leather and fur retailers, Swears & Wells Limited and in 1975 was appointed Managing Director of William Timpson his original family business.
In 1983 John led a £42m management buyout of the Company which had become part of the Hanson Trust. In 1987 he sold the shoe shops to rival retailer George Oliver and subsequently concentrated on building up the shoe repairing and key cutting business, which he has diversified into engraving, watch repairs, dry cleaning and photo processing.
In September 1995 John acquired the 120 shop Automagic chain and in April 2003 bought Minit UK which added another 200 shoe repair shops. In June 2008 the company acquired over 40 Sainsbury concessions, trading as Persil Services, and in December 2008 bought 187 shops branded Klick and Max Spielmann. In January 2017 Timpson acquired 198 Johnsons and Jeeves dry cleaning shops. Timpson now has over 1,800 branches nationwide with a turnover of £260m and profits of over £20m. It is a private business wholly owned by John Timpson and his family.
He was a Trustee at Uppingham School and until its merger with the NSPCC was a trustee of ChildLine. He has also been Chair of the Governors at Brookway High School, Wythenshawe, Delamere Primary School, Cheshire and Terra Nova School in Cheshire. In 2000 he wrote a book ‘Dear James,’ which passes on to his son the lessons learned in 30 years as a Chief Executive. A management maverick, he describes his business philosophy in ‘How to Ride a Giraffe’, ‘Upside Down Management’ and ‘Ask John’. ‘High Street Heroes’ was published in 2015 and his latest book ‘Under Orders’ is the diary of a racehorse owners’ husband. For 9 years John has had a weekly column in the Daily Telegraph.
John is in demand for an increasing number of speaking engagements talking about his unique business style which he calls ‘Upside-down Management.’ In 2004 he was awarded the CBE in the Birthday Honours List for Services to the Retail Sector and in 2017 was knighted for his services to business and fostering. John’s main leisure interests outside the business are connected with sport, he regularly plays Tennis, Golf and Real Tennis.
James Timpson is Chief Executive of Timpson, a family retail business based in Manchester, UK.
The business trades from 1,850 shops across the country, comprising of Timpson and ShoeCare outlets, Max Spielmann and Snappy Snaps photo shops plus dry cleaners Johnsons and Jeeves of Belgravia. The Company turnover is in excess of £250M and is extremely fortunate to employ over 5200 amazing colleagues.
The Company offers a diverse range of services including shoe repairs, key cutting, watch repairs, dry cleaning, mobile phone and iPad repairs and photo development. You can even get a meal and pint from either the White Eagle Pub or Oyster Catcher restaurant in Anglesey, both of which are also part of the Timpson Group!
Timpson has been in business since 1865 and its success in the main is bestowed to their superstar colleagues and unique “upside down management” approach. Those colleagues who are customer facing and tasked with amazing customers on a daily basis are the most important; and for others who work behind the scenes, it’s their job to amaze the shop colleagues.
James strives to keep the business fresh and moving and is always up for trying new services and ideas. A major success to date is the revolutionary Timpson Pod, a standalone unit that sits in supermarket car parks. Following the installation of the first pod in Warrington in March 2010, these units have since become increasingly popular as a concession outlet for Supermarket stores and occupy prime spots in many supermarket car park locations up and down the country. There are 222 pods now trading.
It’s often the strangest and most out there ideas that provide the greatest rewards and none more so than James’s maverick approach to recruitment. Working closely with the prison service, Timpson’s are able to identify potential candidates within prisons who have the right kind of personality to make it on release working within the business. It’s a closely managed process from selection, training and mentoring up to release, with the opportunity to secure employment with the Company from walking out the gates. 10% of Timpson colleagues were recruited directly from prison.
James has gone on to Chair the Employers Forum for Reducing Reoffending, which is a group of likeminded employers who offer a second chance to people with a criminal conviction. EFFRR members actively encourage other employers to be more willing to recruit ex-offenders and are on hand to help guide businesses along the way to help maximize the success of any placements.
James was Chair of the Employers Forum for Reducing Reoffending, which is a group of likeminded employers who offer a second chance to people with a criminal conviction. EFFRR members actively encourage other employers to be more willing to recruit ex-offenders and are on hand to help guide businesses along the way to help maximize the success of any placements.
In his role as Chair of the Prison Reform Trust James uses his considerable experience to steer this charity. The Trust has a strong track record of driving changes in policy and practice.
James’s passion and enthusiasm for business, people, his team and the wider community was recognized in the Queen’s Birthday Honors List in 2011 where he was presented with an OBE for ‘Services to Training and Employment for Disadvantaged People’. The following year he was appointed the David Goldman Visiting Professor of Innovation for 2012/13, at the Newcastle University Business School helping to inspire and motivate budding entrepreneurs, business leaders and students alike. During 2015 he received the Albert Medal from the Royal Society of Arts and in Jan 2016 appeared in the Sunday Times 500 Most Influential list, acknowledging his recruitment of ex-offenders.
James was appointed the HRH Prince of Wales Ambassador for responsible business in the North West in 2015. It’s well known that James is very much an advocate of providing people with a second chance and one of his main priorities during his term as Ambassador, is to encourage other businesses in the North West to get involved in as many as possible of Business in the Community’s (BITC) brilliant employability programmes.
James lives with his wife Roisin and 3 children, Bede (18), Patrick (16) and Niamh (14) in Manley, Cheshire.
William Anthony Timpson
Noel Mursell Timpson
Deputy Managing Director 1929—1949
Managing Director 1949—1960
William Henry Farey Timpson
Joined the company 1896
Managing Director 1912—1929
President 1960 - 1961
William Timpson was born in Rothwell on the 20th May 1849, he was the youngest of 8 children. His parents Anthony and Mary lived in a small cottage in Crown Yard. By the age of 8 he was already making money by making and selling leather boot laces. He also often carried boots for outside workers from Rothwell to Messrs Gotch’s boot factory in Kettering for repairs.
At the age of 11 William was sent to Manchester to work with his elder brother Charles delivering boots around Manchester. After an argument with Charles, William returned to Rothwell to learn shoe making with Tom Butlin (who later became his brother in law). William then started to work for an old shoe repairer in Rothwell and took over his business when he died.
At the age of 16 William returned to Manchester to join his brother in law, Walter Joyce with whom he started a retail boot and shoe business at 298 Oldham Road in April 1865. In May 1870, William started his own business by opening a shop at 97 Oldham Street, Manchester. With the success of this first shop, William was soon able to start and open more shops around Manchester.
Due to ill health William decided to move back to Kettering. William still managed to keep an eye on his business by travelling to Manchester every other Tuesday by train and return on either Friday or Saturday. William was a well known traveller from Kettering to Manchester as he did this journey for nearly 40 years and held a 1st Class season ticket the whole time.
The business went from strength to strength and William expanded the business wisely with the help of Mr David Gotch and Mr T.A Mursell. With the business growing, a new warehouse in Manchester was opened in 1895 in Great Ducie Street. It was said that this warehouse could hold 40,000 pairs of shoes, a massive amount for the time.
William’s son William Henry Farey Timpson joined the company in 1896 and started working at the Oldham Street warehouse in Manchester and after 18 months he took over managing the Great Ducie St warehouse and in 1912 he became Managing Director. William was active in the business until 1903 when his health would not let him travel as much and the hard slog of finding new sites for stores became more demanding. In the years up to the Great War, William passed on more and more to William Henry and by 1919 he only made one or two trips to Manchester.
William died on January 23rd 1929. His funeral was held in Kettering and even though it was Saturday afternoon shops closed as a mark of respect. The streets were silent as the people of Kettering lined the streets as his funeral procession passed through the town.